- Develop market segmentation plans, penetration strategies and continuous channel development to achieve targets and nurturing relationships with key decision makers in target organizations for business development.
- Identify client needs and requirements in order to develop a clear and effective customer focused commercial proposal.
- Negotiate pricing and modify proposal according to client requirements.
- Present quotations to clients and manage them through the approval process.
- Prepare all necessary contract documentation and accurately complete the sales hand-off package.
- Achieve sales target defined by company and execute account country strategy to generate new revenues.
- Track work orders, proposals, estimates and quotes till the payment collection.
- Overshadow the implementation process to ensure that the service is provided as per customer requirements and according to company's' standard.
- Ensure that no extra services are given without recharging them.
- Ensure that civil soft solutions are delivered within the timeline agreed with the client and to a standard that provides customer satisfaction.
After Sales follow up / Customer Support
- Grow and maintain existing customer and partner relationships through proactive telesales activity & periodically visits.
- Ensure that every decision maker is in the favor of our company by maintaining a good rapport even if the decision maker has been changed.
- Promote the future of the company to the top management.
- Escalate if any problem found in the system to operational manager and commercial manager.
- Develop and maintain exceptional consultative relationships with existing customers.
- Ensure client needs are met; feedback is monitored and acted upon as required.
- Maintain accurate, up-to-date records and information of client contacts, prospecting details, proposals status, forecasting revenue, and sales funnel history in conjunction with company CRM software.